Join Our Team

Main Street is currently seeking qualified candidates for the following position:

Director of Membership and Volunteers

This Director is responsible for all stages of the member experience including building and  increasing membership, onboarding new members, engaging and retaining members and ensuring that current members remain satisfied. In addition, the Director is accountable for performance against budget and for developing and implementing member-related strategies and monitoring progress.

RESPONSIBILITIES

Membership

  • In collaboration with the Community Relations and Outreach Director, reviews and develops membership communications materials including pricing tiers and benefits
  • In collaboration with the Community Relations and Outreach Director, develops and implements a membership retention and growth strategy covering marketing, events, retention and engagement
  • Develops and manages campaigns to recruit new members
  • Implements systems to identify likely prospects with a high probability of engaging with Main Street
  • Ensures that membership benefits are clearly presented through all Main Street digital and publicity channels internally and externally
  • Identifies opportunities with Community Relations and Outreach Director to promote membership via community partnerships and third party relationships
  • Manages membership application process and oversees member relations
  • Oversees the onboarding process and ensures all members have a positive experience
  • Serves as the primary contact for members
  • Develops membership retention strategies and targets and manages the delivery of campaigns designed to retain existing members
  • Oversees all renewals and renewal communications
  • Ensures that benefits delivery is carried out across all departments to improve membership satisfaction
  • Leads the planning and delivery of member specific events in collaboration with other department heads
  • Works with the Programming Director to ensure that membership events are coordinated with regularly scheduled programming
  • Regularly attends Main Street events and functions
  • Oversees and utilizes ClubExpress, Main Street’s membership management system (MMS). Serves as the internal champion of the system ensuring that staff and management understand its purpose and use and enter data completely, accurately and in a timely manner.
  • Regularly analyzes data in the MMS to support the recruitment and retention activities and improve process effectiveness
  • Implements the membership marketing plan in collaboration with the Community Relations and Outreach Director
  • Develops and maintains the department budget and reconciles to ensure that membership income is consistent with projections
  • Synthesizes membership data into regular reports for management and board
  • Collects, analyzes and reports on member feedback and uses data to plan future events
  • Evaluates and reports on the effectiveness of all membership-related efforts
  • Maintains a strong understanding of membership practices and ensures the implementation of the stages of member management and process
  • Maintains and ensures that the Member Handbook is updated

Volunteers

  • In collaboration with all department heads, develops, promotes,and maintains a wide range of meaningful volunteer opportunities within the organization
  • Develops and manages volunteer policies, procedures and standards
  • Recruits, interviews and places members for volunteer work to ensure best match, engagement and achievement of Main Street mission
  • Ensures volunteers are staffed and scheduled to support the various areas of operations including programming, membership, administrative, fundraising and development
  • Conducts and/or arranges for volunteer onboarding and training and provides ongoing support and guidance for volunteers
  • Trains staff to work effectively and cooperatively with volunteers
  • Communicates regularly with volunteers to ensure satisfaction
  • Supervises and evaluates volunteer performance on an annual basis
  • Organizes and participates in formal and informal volunteer recognition programs and special events
  • Evaluates all aspects of volunteer program and elicits feedback from volunteers  to ensure effectiveness. Recommends and implements improvements, as appropriate.
  • Maintains accurate records in ClubExpress and provides timely statistical reports of volunteer engagement
  • Collaborates with Community Relations and Outreach Director to create and distribute volunteer specific communications and to publicize opportunities, as needed
  • Collaborates with Community Relations and Outreach Director to identify community outreach activities to support recruitment
  • Develops and ensures adherence to department budget
  • Coordinates teams of volunteers for large scale events
  • Performs other duties as needed

QUALIFICATIONS

  • Bachelor’s degree in relevant field, Master’s degree preferred
  • 5-7 years of relevant program planning, implementation, management and evaluation experience in nonprofits or membership associations
  • 2-3 years of supervisory experience
  • Proven record of growing programs
  • Demonstrated ability to provide high quality customer service
  • Excellent time management and organizational skills and attention to detail
  • Goal and task oriented, self-starter and self-directed
  • Flexible and collaborative, excellent interpersonal skills
  • Ability to think strategically and analytically
  • Strong conflict management and problem solving skills
  • Excellent communication skills, verbal and written
  • Computer proficiency, experience/familiarity with databases, preferred
  • Demonstrated ability to manage to outcomes, developing and using data to inform decision making and improvements

TO APPLY

Send resume along with this completed questionnaire to Jillian@MainStreetConnect.Org.