Join Our Team

Main Street is currently seeking qualified candidates for the following position:

Director of Operations and Membership

RESPONSIBILITIES

Operational Management

  • Implements and fosters adherence to established policies, procedures, guidelines and protocols
  • Structures and leads teams to deliver outstanding member services
  • Builds and maintains strong member relationships
  • Improves coordination and communication across the organization to increase effectiveness and efficiency
  • Actively engages Directors in the development of goals, tracking progress toward goals and increasing their effectiveness and efficiency as leaders
  • Guides and directs Directors in achieving and maintaining departmental objectives, budget expectations and quality
  • Directly supervises the Office Manager
  • Functions as a resource to Directors by staying current with emerging trends in the field
  • Provides coverage for Directors when necessary
  • Monitors and implements best practices to ensure intended outcomes are achieved
  • Develops thought leadership around specific topics/emerging practice areas.
  • Shares in knowledge dissemination, reporting and communications
  • Assumes leadership of organization when the Founder is absent or is unavailable and ensures smooth operations of the organization

External Relations

  • Represents MS and presents at community-meetings, conferences, professional associations, boards, task forces and other public venues, as needed
  • Participates in MS sponsored events and outreach efforts
  • Collaborates with Director of Community Relations and Outreach on communications
  • Attends MS events

Evaluation and Reporting

  • Provide regular reports to Founder regarding specific programs, highlighting areas of excellence and areas of concern
  • Identifies best practices and improves internal systems with an eye toward future needs and budget realities

 All Things Membership

  • In collaboration with the Community Relations and Outreach Director (CR), ensures that membership benefits are clearly presented through all MS digital and publicity channels internally and externally
  • In collaboration with CR, reviews and develops membership communications materials including pricing and benefits
  • Manages membership application process
  • In collaboration with CR and Program Coordinator, oversees the onboarding process and ensures all members have a positive experience
  • Serves as the primary contact for members
  • Develops membership retention strategies and targets and manages the delivery of campaigns designed to retain existing members
  • Oversees all renewals and renewal communications
  • Leads the planning and delivery of member specific events in collaboration with other department heads
  • Works with the Programming Director to ensure that membership events are coordinated with regularly scheduled programming
  • Synthesizes membership data into regular reports for management and board
  • Collects, analyzes and reports on member feedback
  • Evaluates and reports on the effectiveness of all membership related efforts
  • Maintains a strong understanding of membership practices and ensures the implementation of the stages of member management and process

QUALIFICATIONS

  • Graduate degree in business, management, human resources or related field
  • 7-10 years of operations or member management experience in a relevant field
  • Demonstrated track record of excellence in:
    • Operations management in a nonprofit environment
    • Fiscal management and budget development
    • Strategy to action planning and tracking
    • Leading an organization to meet goals
    • Process improvement
    • Project management
    • Human resource management
  • Strong executive leadership and organizational skills
  • Success in roles requiring execution of multiple tasks while responding to multiple priorities
  • Proven supervisory skills and ability to manage cross functional teams
  • Excellent time management and problem solving skills
  • Excellent communication skills, written and verbal
  • Strong interpersonal skills and demonstrated ability to build and maintain relationships with a wide array of people
  • Collaborative and confident
  • Computer proficiency
  • Self-starter, self-disciplined

TO APPLY

Send resume along with this completed questionnaire to Jillian@MainStreetConnect.Org.