Code of Conduct

Main Street is a community-based organization dedicated to providing a safe and welcoming physical and virtual environment to all. To safeguard well-being and comfort, members, support personnel, guests, volunteers, and staff are asked to act appropriately at all times while on Main Street premises (building and grounds) and when participating in or leading Main Street classes, programs and events. All are expected to behave responsibly, kindly, courteously, and honestly and to respect the rights, dignity and worth of others. In addition, all are expected to demonstrate self-control, tolerance and cooperation.

Members, support personnel, guests and volunteers must abide by Main Street policies, rules and regulations and adhere to the Main Street Code of Conduct. This includes but is not limited to following proper safety precautions and practices and avoiding damage to or loss of any Main Street property. Members, support personnel, guests and volunteers must display appropriate behavior – no fighting, no harassment, no bullying (including physical and verbal abuse) or any menacing behavior toward other members, support personnel, guests or employees.

Members, support personnel, guests and employees are encouraged to immediately report any observed breaches of the Code of Conduct to Main Street Management. Main Street will use a progressive discipline process in addressing any disorderly behavior up to and including suspension or termination of Main Street membership privileges. While an incident is being investigated, the membership or privileges of an individual(s) suspected of violating the Code may be suspended pending a final decision.

Bring Your Own Independence

Main Street’s philosophy of inclusion and social integration is based on the fundamental precept of “Bring Your Own Independence”. Members participating in Main Street classes, programs and events are responsible for doing so independently, either using their own natural abilities and independence skills or by bringing the supports they need (staff, friends, family) to attend with them. Main Street encourages members to bring with them whatever and whomever they need to help them fully access and enjoy the benefits of membership–spend time with friends, participate in engaging pursuits and go places.

Main Street provides trained and caring personnel to facilitate and ensure that members are engaged and gain from a wide range of activities. We do not provide caregiving or support staff to meet individualized, customized, one-on-one needs. Main Street is not a DDA day center or a drop off facility and is not responsible for members when they are on Main Street premises or attending events. Main Street reserves the right to determine whether a member is bringing with them what they need to participate independently and to take appropriate action.


Membership Status Changes and Termination

Members must submit payment information at the time of enrollment. Payment will be collected automatically each month. Refunds will not be given for membership fees.

Main Street requires written notice, by e-mail at least 30 days in advance to change membership type or terminate their membership. Membership fees will be prorated to correspond with the date the membership would terminate.

Event Registration Fees, Cancellations and Refunds

Some special events may require an additional fee. Main Street reserves the right to cancel any event for any reason including insufficient enrollment or usage. Fees paid for cancelled offerings will be refunded in full. Main Street also reserves the right to change staffing or class instructors, as needed. Members will be notified of a cancellation.

In the event a member chooses to withdraw from an event, refunds will be given according to the following schedule: 2 weeks prior to the event 100%; 1 day or more prior to first class, program or event 50%. Requests for refunds must be made in writing, by e-mail. Any requested refund will be first applied against any delinquent balances. All refunds will be issued via the original form of payment.


Photos, Screenshots and Recording Programs

Programs that occur on Zoom may be recorded to post on our website and social media. Additionally, screenshots may be taken during virtual events to be shared with the community at large.

Members, support personnel and guests are prohibited from taking photographs, filming videos or recording audio during Main Street programs without permission from Main Street Management. Members are requested to notify Main Street staff immediately if such device usage is observed.

Health and Safety

We care about the safety of our members, employees, residents and visitors. In order to offer in-person programs, we must work together to create and maintain a safe, healthy environment for everyone in our community.

You may not attend an in-person event if you have traveled outside the U.S., tested positive for COVID-19, or experienced any of the following symptoms within 14 days of the program date:

  • Difficulty Breathing
  • Persistent Coughing
  • Shortness of Breath
  • Chest Pains
  • Confusion or Fatigue
  • Bluish Lips or Face
  • Signs of Fever or Flu
    (temperature above 100.4)

You will be asked to leave if you arrive at Main Street showing any symptoms.

What you can expect from Main Street:

  • Healthy team members wearing protective equipment
  • Readily available hand sanitizer, sinks, and hand soap
  • Frequent cleaning of spaces and surfaces
  • Enforcement of physical distancing
  • Prompt notification of possible exposure to COVID-19

What we ask of you:

  • Only come to Main Street for an event for which you have RSVPed and received confirmation
  • Do not gather in the lobby or other spaces before or after a program
  • Maintain physical distancing
  • Wear a mask and/or other protective equipment
  • Prompt notification of possible exposure to COVID-19


Members may review a full copy of the Membership Handbook here.